Customer Service

How can I be of service?
I have a question about:
  • About Centralparking
  • Cancel or change reservation
  • Complaints
  • Deliver car at departure
  • Reservation

About Centralparking

What extra services can Centralparking offer besides parking?

We are offering the following extra services: – Indoor parking – Various car washes – Electric car charging You can choose these additional services in the bookings process.

What differentiates Centralparking from other parking companies?

Your driver Charles and his colleagues will take care of your car during your journey. They are all trustworthy drivers that are professionally trained. Sufficient employees are standing in the turn between gate 2 and 3, who constantly communicate with our team leader on our main parking area. If necessary, we are capable to help you in no time.

How long does Centralparking exist?

Centralparking exists for about 8 years. The founder of Centralparking is still the owner of the company.

How many cars are you parking annually?

We are the biggest Valet Parking Service at Schiphol Airport. Annually we are parking more than 40,000 cars from our customers of D-reizen, KLM, VakantieXperts, Uniglobe and many other travel companies. Furthermore, small and large firms like to use our parking services as well.

What are the opening hours of Centralparking?

We are available 24/7, 365 days a year.

What are the contact details of Centralparking?

We are available for calls 24/7, 365 days a year via +31 23 3060520. The best way to contact us is to write an email to: vragen@centralparking.nl.

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Cancel or change reservation

How can I cancel my reservation?

You can cancel your reservation by opening your booking confirmation. After that you click on the button “change” on the left bottom. You can also do this by calling us free of charge via +31 23 3060520.

Can I change my date of departure and/or arrival?

es, that is possible. On the left bottom of your booking confirmation you click on „change“. You can make changes to your reservation on this page. If you don not have your booking confirmation anymore, you can contact us via email: vragen@centralparking.nl. If you want to make last minutes changes, you can always call us via +31 23 3060520.

Can I get my money back if I return 1 day earlier?

When you return sooner than planned, we will not refund you. Probably you can claim this with your travel insurance company.

How do I get my money back if I paid with Ideal?

You get the full fare returned if you cancel your reservation at least 12 hours in advance. After we have received your reservation number, bank details and personal information via vragen@centralparking.nl, we retransfer the respective amount to you.

Until when can I cancel free of charge?

You get the full fare returned if you cancel your reservation at least 12 hours in advance. Within those 12 hours in advance we charge the full fare, as we have already scheduled a driver and reserved a parking spot.

I return earlier/later than expected, what do I have to do?

If you return on the same day, you don’t have to inform us. If you arrive several days earlier or later, please send us an email via vragen@centralparking.nl.

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Complaints

Where can I file a complaint?

We regard it as highly unpleasant when a customer is unsatisfied. Nonetheless, you can file a complaint via vragen@centralparking.nl. We assure you that we take care of your complaint immediately. For urgent complaints you can always call us via +31 23 3060520.

What happens if the car is damaged?

Mistakes happen everywhere. Obviously we cannot rule out possible damages. We do everything in our power to prevent any kind of damages. That is one of the reasons why every driver has signed a certificate of conduct of the ministry of justice and receives monthly training. If you noticed any damages, please send us an email via klachten@centralparking.nl. Your complaint will be dealt with to your satisfaction.

Is Centralparking insured?

As soon as you made a reservation you receive a booking confirmation via email. A contract that is signed upon your departure is attached to that email. That contract works as a receipt of your car. In case of damage the notification process always goes via your own insurance. However, we are insured against damage ourselves. Just like all parking companies of and around Airport Schiphol we are not insured against theft.

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Deliver car at departure

Are additional Kilometers driven with my car?

Your car will be driven to our big parking space at the Rijnlanderweg in Rijsenhout directly after your departure. This parking is space is situated 8 kilometres from Airport Schiphol. In the peak season a situation could occur where your car will be driven to one of our other secured parking areas. These parking areas are in the direct area of the parking space at Rijnlanderweg.

Do I have to expect extra costs upon return?

We are not charging any extra costs upon return.

Do I have to fill up the tank before I submit my car?

Your gas tank does not have to be full when you submit it. However, your should have enough fuel to drive approximately 40 km. We are offering tanking options.

Is parking with Centralparking.nl safe?

Centralparking only works with trained drivers. Your car is in good hands. All drivers have signed a certificate of good conduct of the Ministry of Justice and receive monthly trainings. Your car is parked on a 24/7 secured parking area at the Rijnlanderweg in Rijsenhout or on one of our other parking areas. Our parking areas are secured with barriers, alarms and cameras. Your car keys are stored in our safe.

What happens with my key?

You give the key to your driver, who drives your car to our parking area 8 km from Schiphol. After that, your car key gets locked up in our safe until you return from your journey. Nobody except our team leaders have access to this 24/7 secured safe.

How do I recognize Charles; the Centralparking driver?

Charles or one of his colleagues is standing in the turn between gate 2 and 3. He recognizes your car and knows what time you are arriving. You can recognize him by the following things: black jacket, white shirt, blue tie, black pants and black shoes. Furthermore he has the same booking confirmation with him that you received via email. All needed information is on the confirmation. As soon as you are in the drive way, he will raise his hand and help you with your luggage.

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Reservation

I have not received a booking confirmation, now what?

If you have not received a booking confirmation, you can check your spam folder. If you are sure that you have not received a booking confirmation, send an email to vragen@centralparking.nl or call us via +31 23 3060520.

How many kilometers are driven with my car?

After Charles and his colleagues have accepted your car it will be driven to our central parking area. All accepted cars are parked here first to assure a speedy return to the owner. It could be that your car has to go from our central parking space to one of our other parking areas. Reasons can be local overload, requested roofed parking or a booked car wash. We assure you that you car will return to our central parking space in order to drive it back to the gate once you have landed. That is why your car may drive more kilometers than you expected.

What happens to my car?

After Charles and his colleagues accepted your car it gets driven to our central parking space. All accepted cars are parked here first to assure a speedy return to the owner. It could be that your car has to go from our central parking space to one of our other parking areas. Reasons can be local overload, requested roofed parking or a booked car wash. We assure you that you car will return to our central parking space in order to drive it back to the gate once you have landed.

How do I know that my reservation was successful?

You receive a booking confirmation directly after you made a reservation (via website or phone). If you have not received a confirmation via email, please check your spam folder. If this is still not the case, please send us an email via vragen@centralparking.nl.

I have a wheelchair, is that a problem?

In the case that you or a fellow traveller uses a wheelchair, we can still be at your service. We are often helping disabled people, who have to us a different vehicle though. There is a disabled parking space between gate 2 and 3. Charles and his colleagues help you with luggage and wheelchair if you want to. Our drivers are also trained to drive adjusted vehicles.

I have received a personal code that doesn’t work.

If your personal code doesn’t work for whatever reason, you can call us via +31 23 3060520 or send an email to vragen@centralparking.nl.

How expensive is Centralparking?

Our fares are cheaper than other Valet Parking Services around Schiphol. We offer you a Valet Parking Service that includes a direct drive to the turn between gate 2 and 3. We usually are a bit pricier than the shuttle bus companies; you do however save 2 bus drives and unnecessary luggage hauling.

Can I get my motor cycle parked by Centralparking?

No, that is not possible.

When and where can I pay?

You can pay with credit card or Ideal on our website. You can also make the payment with your driver upon your departure (when you arrive on Schiphol). You can do that with cash, debit card or credit card. If you create an account on our website, you can also make a back payment. The latter is especially interesting for regular travellers.

Why can I not make a reservation at certain times?

It can be that there are no parking spaces available. You can obviously try again a bit later.

Is it possible to make a reservation fur multiple cars at the same time?

Yes, of course. You have to make a separate reservation for each car however. If it is 10 or more cars you can also just send an email to vragen@centralparking.nl or call us via +31 23 3060520.

How long can I book a parking service?

The maximum time frame of a reservation is 6 weeks. If you want to reserve longer than 6 weeks, we politely ask you to get in touch with us vragen@centralparking.nl.

How long in advance can I reserve a Centralparking parking service?

You can make a reservation a year in advance. You can book up to half an hour in advance, we would like to ask you however to call us for such last minute reservations so we can help you as soon as possible.

How does it work?

First you make a reservation via our website, phone or email. – You directly receive a booking confirmation which you print out; – 15 minutes before your arrival at Schiphol call us via +31 23 3060520; – You drive to the gate; we await you in the turn between gate 2 and 3; – We have the same contract with your information with us, which we sign together after possible damages or left behind valuables are noted; – We help you with your luggage and park your car safely on our 24/7 secured parking area; – You call us again upon your return via +31 23 3060520 and our driver will await you with your car within 20-30 minutes between gate 2 and 3; you can directly drive home!

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Get in touch

You can contact us any time. More than 200 colleagues are available 24/7. We make it as easy as possible for you to reach us.

Thank you for your questions. We strive to react within one working day.

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PO box Centralparking
Postbus 8014
1180 LA AMSTELVEEN
The Netherlands

67635806

NL857102709B01

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Tijd invullen die u verwacht met de auto op de luchthaven of terminal aan te komen
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Verwachte aankomsttijd van het vliegtuig op luchthaven of de boot bij de terminal invullen
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Customer experiences Valet Parking Schiphol
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Video: How does Valet Parking work?

What is Valet Parking at Schiphol?

Why Should You Choose Centralparking?

  • Quality and Diligence
  • Changes and cancellations are free of charge
  • No-fuss, safe and personal
  • Experienced and qualified
  • Let Charles park your car

Charles parks your car

I'm Charles, the driver (valet) that will be meeting you at Schiphol, Rotterdam or Eindhoven airport or at the Passenger Terminal Amsterdam. I'll make sure that your car is properly parked at our secure parking facilities and that your car is returned to you safe and sound.

Centralparking Driver
Charles

Last minute Parkeren bij Centralparking

Centralparking offers valet parking solutions at dutch airports for over 7 years now. More and more passengers choose this easy and hussle free parking service. You don’t have to look for a parking spot or use a shuttle bus. With over 200 drivers, Centralparking ensures a quick and stress-free service.Centralparking works together with several airlines and travel agencies that underwrite the same service principles.

Safe and Reliable

The quality of the Valet Service
Centralparking has 7 years' experience and parks nearly 80.000 cars annually. Centralparking is fully insured at every Valet Parking Service at Schiphol.

Your Drivers

Parking your car should be our concern, not yours
Regardless of the make or model, your car will be handled with the utmost care. We are continuously training our employees to be safe and courteous drivers.

Partners of Centralparking

Our Partners
We are proud of our long term cooperation with various airlines and travel agencies who endorese the same high standards of service.
© 2017 - Centralparking